Privacy Policy

This Privacy Policy explains how ProTech24/7 ("ProTech24/7", "we", "us") collects, uses, and protects information when you visit this website (the "Site") or contact us about our services. We are a licensed private investigation and security firm based in Chicago, Illinois. Discretion is the foundation of our work - and that extends to how we handle your information.

1. Information we collect

• Information you provide. When you call, email, or use our contact form, we receive the details you choose to share: typically your name, phone number, email address, and a description of your situation.
• Information collected automatically. Like most websites, the Site uses cookies and similar technologies to collect technical data such as your IP address, browser and device type, pages visited, and how you found us. We use this in aggregate through analytics tools such as Google Analytics.

2. Confidential inquiries

Inquiries about investigative or security services are treated as strictly confidential. They are read only by our licensed team, are never sold, and are never shared for marketing purposes. Please note that contacting us does not by itself create an investigator-client relationship - that relationship begins only when both sides sign a written engagement agreement. For your own protection, do not include highly sensitive details in a first message; a phone call is the better place for those.

3. How we use information

We use the information described above to respond to your inquiry, evaluate and provide our services, operate, improve, and secure the Site, and comply with legal obligations. We do not sell personal information, and we do not use the contents of confidential inquiries for advertising.

4. Cookies and analytics

Analytics cookies help us understand how visitors use the Site, in aggregate. You can control or delete cookies in your browser settings, and you can opt out of Google Analytics with Google's browser add-on. Disabling cookies may affect how parts of the Site work.

5. When we share information

We share information only with service providers who help us run the Site and our business (such as hosting, analytics, and email providers) under confidentiality obligations, when required by law or a valid legal process, or when necessary to protect the rights or safety of a person. We never sell your information.

6. Data retention

We keep information only as long as needed for the purposes described here or as required by law. Records connected to investigative work are retained in accordance with applicable licensing and legal requirements.

7. Security

We use reasonable technical and organizational safeguards to protect the information we hold. No method of transmission or storage is completely secure, but protecting sensitive information is what we do professionally, and we apply the same standard to our own systems.

8. Your choices

You may request access to, correction of, or deletion of your personal information by emailing info@protech24seven.com. We will honor such requests except where the law requires us to retain the information. You may opt out of any non-essential emails at any time.

9. Children

The Site is not directed to children, and we do not knowingly collect personal information from anyone under 16. Our school safety services are contracted with institutions, not with students.

10. Third-party sites

The Site may link to third-party websites. Their privacy practices are their own, and this Policy does not apply to them.

11. Changes to this policy

We may update this Policy from time to time. The date at the top shows when it was last revised. Continued use of the Site after changes means you accept the updated Policy.

12. Contact

ProTech24/7, Chicago, Illinois
Email: info@protech24seven.com
Phone: (312) 462-3418